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Q. Can I use curling irons or other heat tools on my wig?

A: Yes, if your wig  is made from human hair or one of the newer synthetics designed for heat styling. Use a low temperature and be careful not to singe the hair. Wig hair is drier than the hair on your head, so be mindful of that when using heat tools – you may need to use extra conditioners or light weight leave-in conditioners for wigs that are frequently heat styled.

Q. How often should I wash my wig or hairpiece?

A. That depends on what you are using your piece for. A wig worn once in awhile or for short periods at a time probably does not need to be washed very often. Simply keeping it on a head in a box will keep it free from dust and debris. If you wear your piece often or in very warm conditions, it may require more frequent washing. If you use heavy styling products on it, your wig might need to be washed after nearly every wear to prevent buildup on the hair.

Q. I washed my wig and it became very tangled. What should I do?

A. Place it onto a head block and pin it securely in place. Work in very small sections with a bottle of spray on conditioner (or make your own by diluting a sulfate-free conditioner and water in a spray bottle) – saturate each section as you work and carefully use a comb and your fingers to separate out knots. Work from the bottom of the wig and the bottom of the hair. You can use clips to keep the combed out sections separated from the tangled sections. It may take time to completely detangle a wig, especially if it is curly, so be patient. You can divide the work into smaller sections as your time allows.

Q. The lace front on my wig has developed a tear. Is there anything that can be done to fix it?

A. It depends on the size and location of the tear. If it is near the edge, it is sometimes possible to simply cut the edge away. If it is near the hairline or in the foundation of the wig, it is often possible to patch the tear or hole. If this happens, we suggest you contact us and we’ll do everything we can to help you.

Q. How can I tell if my wig is human hair or synthetic?

A. There are a few cues that will tell you which fiber your wig is. Machine made wig might have a tag inside that will specify fiber and care instructions. Wigs without tags are trickier but one of the easiest ways to determine the fiber is to get a part of the wig wet. Synthetic hair doesn’t absorb water, so it will not stretch much and it will dry very quickly, and it will retain it’s basic shape, even while saturated. Human hair will soak up the water, hold the water much longer and will become slightly stretchy.


Q. Can I get a full refund on my wig order?

A. We do not offer refunds or returns for partial or fully completed custom projects or items purchased through our online shop or social media.  In order to ensure client satisfaction, you’ll be sent digital photographs of the completed custom project. At that time, you can request adjustments to the piece in keeping with the intended and desired outcome of the project. Significant changes not part of the scope of the original project could result in additional cost or work time. No returns or exchanges are allowed of ready to wear items purchased in our online shop or social media. No changes or adjustments will be made to Ready to Wear items purchased through the shop except at the discretion of the Custom Wig Company. If your ready-to-wear item does not meet your expectations, we encourage you to let us know so that we can advise you on the best course of action in order to remedy the situation. Please read the description and details of the items, including sizes, before purchasing. If you have questions, just let us know and we’ll help you determine if the ready to wear item is right for you! In order to cancel your project and receive a refund, you must inform us before ANY work has begun on your project. In this case, you’ll receive a refund of any funds paid over 25% of the project’s total cost, less transaction fees or material expenses already incurred. We cannot cancel your order once work has begun. If a refund is granted, expect refund within 20 business days


Most importantly, if you have questions about the care and upkeep of your wig, just ask! We’re always happy to answer your questions. Just email us at

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