SHIPPING & RETURNS

Cancellation and Refund Policy

  • We do not offer refunds or returns for partial or fully completed custom projects or items purchased through our online shop or social media.  In order to ensure client satisfaction, you’ll be sent digital photographs of the completed custom project. At that time, you can request adjustments to the piece in keeping with the intended and desired outcome of the project. Significant changes not part of the scope of the original project could result in additional cost or work time.

  • No returns or exchanges are allowed of ready to wear items purchased in our online shop or social media... No changes or adjustments will be made to Ready to Wear items purchased through the shop except at the discretion of the Custom Wig Company. If your ready-to-wear item does not meet your expectations, we encourage you to let us know so that we can advise you on the best course of action in order to remedy the situation. Please read the description and details of the items, including sizes, before purchasing. If you have questions, just let us know and we’ll help you determine if the ready to wear item is right for you!

  • In order to cancel your project and receive a refund, you must inform us before ANY work has begun on your project. In this case, you’ll receive a refund of any funds paid over 25% of the project’s total cost, fewer transaction fees or material expenses already incurred. We cannot cancel your order once work has begun or less than 80 days before the estimated completion date. If a refund is granted, expect a refund within 10 business days.